1. Information We Collect

Depending on how you use our website, we may collect the following information:

Information you provide to us

When you create an account, place an order, contact us, subscribe to our updates, or use our website, you may provide:

• Name
• Email address
• Phone number
• Billing and shipping address
• Payment and transaction-related information
• Account/login information, where applicable
• Information you provide when contacting customer support
• Information you voluntarily provide through forms, reviews, surveys, contests or other interactions with us

We only request information that is reasonably necessary for the relevant purpose.

Information collected automatically

When you browse our website, certain technical information may be collected automatically, such as:

• IP address
• Browser and device information
• Operating system
• Pages visited
• Date and time of visits
• Referring website or source
• Website usage and interaction information

This information helps us understand how our website is being used, improve our services and maintain website security.

2. How We Use Your Information

We may use your information to:

• Process and fulfil your orders
• Arrange shipping and delivery
• Process payments and transactions
• Provide customer support
• Communicate with you about your orders
• Send order confirmations, shipping updates and other service-related communications
• Respond to your questions, requests and feedback
• Improve our products, website and customer experience
• Understand website usage and improve functionality
• Send newsletters, offers or promotional communications where you have opted in or where permitted by applicable law
• Prevent fraud, misuse or unauthorised activity
• Comply with applicable legal and regulatory requirements

We do not collect personal information simply because we can. We use it for specific purposes connected with running SoulScript and serving you.

3. Payments

When you make a purchase, your payment may be processed through a third-party payment service provider.

We do not intend to store your complete debit card, credit card, banking or other sensitive payment credentials on our own servers unless specifically required and lawfully permitted.

Payment providers may collect and process payment information according to their own privacy policies and security practices.

4. Shipping & Delivery

To deliver your order, we may share necessary information such as your name, phone number and shipping address with our delivery, logistics or courier partners.

We share only the information reasonably necessary to fulfil and deliver your order.

5. Cookies & Similar Technologies

Our website may use cookies and similar technologies to:

• Keep the website functioning properly
• Remember preferences
• Understand how visitors use our website
• Improve website performance
• Measure the effectiveness of our communications and marketing

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website functionality.

6. Marketing Communications

If you choose to subscribe to our newsletter, free resources or promotional communications, we may use your email address to send you updates about SoulScript, including new products, launches, offers, content and other information we think may be relevant.

You can unsubscribe from marketing emails at any time by using the unsubscribe option provided in the communication or by contacting us.

Transactional and service-related communications, such as order confirmations and delivery updates, may still be sent when necessary to fulfil your order or provide our services.

7. Third-Party Service Providers

We may work with trusted third-party service providers who help us operate our website and business, such as:

• Payment processors
• Courier and logistics providers
• Website and hosting providers
• Technology and analytics providers
• Email and communication platforms
• Customer support and service providers
• Marketing or advertising platforms, where applicable

These providers may process information on our behalf for the purposes for which it was collected.

We do not permit service providers to use your personal information for purposes unrelated to the services they provide to us, subject to their applicable terms and legal obligations.

8. Sharing of Personal Information

We may share personal information when reasonably necessary to:

• Fulfil an order or provide a service you have requested
• Work with service providers who support our business
• Comply with applicable laws, regulations or legal processes
• Protect the rights, safety and security of SoulScript, our customers or others
• Detect or prevent fraud, misuse or security incidents
• Complete a business transaction such as a merger, acquisition or restructuring, where applicable

9. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

If we become aware of a personal data breach that requires notification under applicable law, we will take the steps required by law.

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing services, maintaining business and transaction records, resolving disputes, preventing fraud and complying with legal or regulatory obligations.

When information is no longer required, we will take reasonable steps to delete, anonymise or otherwise dispose of it, subject to applicable legal requirements.

11. Your Rights

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

• Request information about the personal data we process about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where legally applicable
• Withdraw consent where processing is based on consent
• Raise a concern or grievance regarding the processing of your personal information
• Exercise other rights available to you under applicable data protection law

Where you withdraw consent, this will not affect the lawfulness of processing carried out before the withdrawal. Certain information may also need to be retained where required by law or necessary for legitimate business purposes permitted under applicable law.

To exercise your applicable rights or raise a privacy-related concern, please contact us using the details below.

12. Children's Privacy

Our website is intended for general audiences and is not designed to knowingly collect personal information directly from children without appropriate consent where required by applicable law.

If you believe that a child has provided us with personal information in circumstances where such collection was not appropriate, please contact us so that we can review and take appropriate action.

13. Links to Other Websites

Our website may contain links to third-party websites, services or social media platforms.

Once you leave our website, this Privacy Policy no longer governs your activity on those third-party platforms. We encourage you to review their respective privacy policies before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or applicable laws.

When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this page periodically.

15. Contact Us

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have a concern about how your information is handled, please contact us:

We’ll do our best to make the process as clear and straightforward as possible.